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Frequently Asked Questions
Got a question? Please see our frequently asked questions for an answer. If you still don’t see the answer you are looking for, use our Submit a Support question by describing your problem.
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Please Make Sure to Setup Your Printer Correctly
1) Page Scaling – None (this will make your borders even all the way around)
2) Orientation – Set to landscape or portrait depending on which product you are printing
3) 2-Sided Printing – set your printer to print on both sides and flip on short or long edge depending on which funeral product you are printing (some less complex printers will not have this option. In this case, you will have to print one side at a time)
4) Color or Black/White – Set as desired
The first setting listed above is the most important because the borders are already built for you. If you do not set your “Page Scaling” to “None” then your borders along the edge will be bigger than they should be.
If your printer is taking a long time to print between carddesigner designs, then your printer is probably set to colate. Uncheck the colated box and your printer will not pause between pages.
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There are 2 options for working with our site, the first is to not pay anything and just edit your program as you need and to download the free sample until you have it just how you would like it. The other option is to pay to remove the “sample” watermark on the program and then continue to login and download as often as you like. We keep the files on our site for 3 months after the creation date to allow people access to make changes.
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You can use our Live Chat option or You can submit Support ticket to get resolved your issue.
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Once you have designed your program and paid, the word “Sample” will be removed from your project and you can download the PDF to either print the project at using your own printer or you can email or take the downloaded file to your local printer for them to be printed.
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Click off of your textbox first, then click and drag, while holding down your mouse, to move it to any part of your page. If the textbox still doesn’t move then disable any extensions that might be running by following the steps in the next question below.
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It’s important to understand that we defaut to a 1/4 inch border around the edge of most of our products because most printers cannot print all the way to the edge. If you want a borderless finished product then have your local printer cut off the edges for you or cut them off yourself. If you have a printer that can print closer to the edge then you can reduce the size of the border by clicking on the gear icon at the top right then click on page borders.
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Once you have started a project, there isn’t currently any way to simply add more pages to an existing project. The only way to do this is to start a new project of the exact same size, then when you print, you can combine / fold them together.
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To access an existing project click on the “Login Area” at the top right of this website. Then login with your email and password and find the project in the list. Remember that your products are automatically saved to our server as you create them. This means you can come back at anytime to access your project and the latest version of you product will be available. When you are finished you will also be able to download and save the final PDF file of your project to your computer. We save you project on our server for 3 months.
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